Helping users make sense of their transactions
Role:
Content Designer
Duration:
08.2021 - 05.2023
Responsibilities:
Content Strategy, Wireframing, UX Research
Why we worked on this
Users couldn’t easily recognize or understand their account transactions. Generic labels and unclear references made it hard to track expenses or identify the source of each movement — leading to frustration, doubt, and lack of trust.
How we solved it
We improved the transaction experience to bring clarity, recognition, and simplicity:
Rewrote the most common transaction labels using clearer, more human language
Designed a new detail view for transfers, accessible directly from the activity feed
Categorized transactions into intuitive groups (e.g. food, transport, services)
Replaced generic initials with icons that visually represent the type of transaction
How the experience improved
30% fewer support tickets related to unknown or confusing transactions
+40% increase in perceived clarity of the transaction feed, based on user feedback
Hundreds of positive messages on social media and app store reviews after launch
Estimated impact based on user feedback and comparable releases
